How to handle your ISP

This is a good one:

Comcast sent me an email the other day telling me that they had blocked my access to port 25 (my outgoing email port) because I had been sending unsolicited emails....then proceeded to tell me how to check my computer for viruses. Well, I FLIPPED OUT!! I sent nasty emails to comcast's abuse line demanding to see these so-called "unsolicited" emails with FULL headers in tact, and I also called them and left a really nasty message on their abuse voicemail. Of course, I heard NOTHING back from them.

Then, this morning I was browsing the Verizon website to see about switching
my ISP and funny enough, as soon as I closed down the Verizon website,
MIRACULOUSLY, my outgoing email started working again. Coincidence? Hmmmm

Anyway, I'm able to send email again, at least for now, but I thought I'd
share this final email that I sent to comcast with you.....

_________________________

-----Original Message-----
Sent: Wednesday, March 15, 2006 10:30 AM
To: 'secure-port25@comcast.net'
Subject: FW: The block on my outgoing mail

Interesting. I notice this morning that the block on port 25 has been
removed. I assume this means you finally DID look at the email headers on
the emails you assumed were sent by me and really were not. It's also
interesting that the block was removed immediately after I spent some time
today at Verizon's website checking out their DSL package...perhaps you saw
that?

Bottom line is, you have a LOT of nerve....simply blocking my access to
something I pay you for, without really investigating anything and giving me
NO warning that you suspect a problem. If I didn't know what I know and was
an unsuspecting newbie, I would probably never have access to my outgoing
email port again. I assure you, I am taking steps now to make sure all of
the places that have a comcast email address for me are being changed to my
gmail address, or my domain name address, so if you EVER pull something like
this on me again, I'll be a Verizon customer in a heartbeat.

An email from you, telling me you discovered that the error was yours and
have corrected the problem would be nice. Better yet, an apology for not
doing your job well would be even better. Of course, if comcast was my
company, I would also be issuing a couple free months of service to show my
good intentions...but I doubt that's gonna happen.

Another point.....last nite I decided I would show you proof that my system
has no viruses or worms, so I went to Trend Micro's website and ran the
Housecall Scan (if you know anything, I assume you know this is the most
accurate scan of them all)....and, as I knew it would, Trend Micro reported
that my system was completely clean....nothing bad was detected....but, the
other interesting thing was that the scan took a looooong time because Trend
Micro notified me onscreen that my "connection speed is extremely slow".
Yet another problem I am constantly reporting to Comcast and never get a
satisfactory answer for.

Comcast needs to invest some time and effort into their customer relations
tactics. This was indeed NOT an experience that keeps a customer satisfied.